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Refund Policy

Last updated: September 22, 2026

Crmbuz is a digital software service provided by Fovty Solutions. Because it is delivered online and made available to you immediately after purchase, and because we give you every opportunity to evaluate it for free before you pay, we do not offer refunds. Please read this policy carefully before subscribing to a paid plan.

Try before you buy

We want you to be completely sure Crmbuz is right for your business before you spend any money. That is why we provide:

  • A free plan that you can use for as long as you like, with no payment details required.
  • A free trial of paid features so you can test the full range of Modules, including CRM and sales, projects, people and HR, recruitment, payroll, invoicing and reports, with your own data and team.
  • Support during your evaluation at contact@crmbuz.com for any questions about features, compatibility or pricing.

We encourage you to use the free plan and trial to confirm that the Service meets your needs before upgrading.

No refunds on paid subscriptions

All payments made to Fovty Solutions for Crmbuz subscriptions, upgrades, add-ons and additional users are final and non-refundable. This means we do not provide refunds or credits for:

  • Unused time remaining on a monthly or annual subscription after you cancel.
  • Partial use of the Service, or periods when you did not log in or use the Service.
  • Downgrading to a lower plan or reducing the number of users mid-term.
  • Changing your mind, or deciding you no longer need the Service.
  • Features that are not part of the plan you purchased, or that you expected but that were not advertised.
  • Compatibility with third-party tools, browsers or devices that we do not officially support.
  • Accounts suspended or terminated for violating our Terms of Use.

Cancelling your subscription

You can cancel your subscription at any time from your account settings or by emailing us. When you cancel:

  1. 1. Your plan remains active until the end of the current billing period you have already paid for.
  2. 2. No further charges will be made after that date, and your account moves to the free plan or is closed, depending on your choice.
  3. 3. You can export your Customer Data at any time before your paid access ends.

To avoid being charged for the next period, please cancel before your renewal date. Cancellations take effect at the end of the billing period and do not result in a refund for the current period.

Billing errors and duplicate charges

The only exception to this policy is a genuine billing error on our side, such as being charged twice for the same subscription period or being charged an amount different from the price shown at checkout. If you believe this has happened, contact us at contact@crmbuz.com within 7 days of the charge with your account email and payment reference. Once verified, we will correct the error and refund the overcharged amount to your original payment method.

Chargebacks

Please contact us before raising a dispute with your bank or card provider. We are always happy to help resolve any concern. Initiating a chargeback for a valid, non-refundable charge may result in suspension of your account until the matter is resolved.

Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Purchases are governed by the policy in effect at the time of payment.

Questions

If you have any questions about this policy or your subscription, we are here to help: